OPEN WHATSAPP AND MESSAGE PRO

For example, Sale Stock, the Indonesian fashion startup, introduced WhatsApp to boost customer engagement. It’s a solution that is already paying dividends for many brands. However, WhatsApp is the complete CX package, able to cover the entire buying journey from start to finish as well as offer rich media options including video, audio, and PDFs. For instance, SMS isn’t designed for ‘customer conversations’, instead limiting folk to 160-word character messages while forgoing any rich media options (unless brands decide to go with MMS, which is crippling expensive). The channel also lacks the breadth of functionality offered by WhatsApp. The advantages surrounding pricing are less clear: While SMS is cheaper than WhatsApp per message if being used for one-way messaging such as delivering notifications and One Time Passwords, brands must often pay for outgoing and incoming SMS messages (depending on the user’s mobile plan), which increases costs. Both channels also offer great open and response rates: Consumers open 98% of SMSs and respond to 45% of them, while WhatsApp’s open rates hit 99% and have a response rate of over 40%. So that’s the pitch - but what specific, real-world advantages does WhatsApp offer over more traditional channels?īoth SMS and WhatsApp are popular with consumers with 56% wanting to be able to text, not call a business, according to Wolfgang Digital. Plus, according to BrainBoxol, 57% of mobile users use messaging apps including WhatsApp at least half the time when on their phones. That means brands have access to a channel that’s already sat in the back pockets/bags of their customers, and one they use day in, day out. For instance, current king of the hill, WhatsApp, has over two billion active accounts across 180 countries, with 65 billion messages sent via the app each day. The question is why are messaging platforms so significant? The answer lies in their popularity and immediacy. It’s a shift that brands need to pay careful attention to as 53% of consumers are more likely to buy from a company they can contact via chat app, according to a 2019 Wolfgang Digital E-Commerce KPI report. Finally, click on the “Send message” button.While SMS, email and voice calls remain as relevant as ever, WhatsApp (as well as Facebook Messenger) are becoming the de facto choice for many consumers wishing to engage with a company.Then, type the phone number and add your message.Select the country of the recipient from the drop-down box under the WhatsApp number.You should bookmark the link or add its shortcut on your mobile phone’s home screen for faster access. Open in a browser on your mobile or PC.These websites, as expected, use the click-to-chat feature only, but they make it simple for users to access and use it. On these websites, you simply enter the number, and the WhatsApp chat thread with that number is opened on your phone or PC. If you don’t want to go the extra mile, you can use third-party websites to send WhatsApp messages without saving a contact. While the method described above is extremely simple in practice, it may appear to be laborious. You can even add a pre-filled message that will automatically appear in the chat.Īlso read: 9 WhatsApp Alternatives That Respect Your Privacy 2. If you own a business, you can use this method to allow your customers to directly message you on WhatsApp without saving your number. This initiates a WhatsApp chat thread with the phone number specified in the link.

OPEN WHATSAPP AND MESSAGE PRO

Pro tip: I usually text wa.me/ to the WhatsApp chat thread that I have created with myself followed by tapping on the sent link. If the number isn’t a WhatsApp user, you will get a message that the number doesn’t exist or something similar.

Open whatsapp and message